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Contact Information

Solicitation No: 958-23-08  from City Of Grand Rapids 
Kelly Criner
300 Monroe Avenue NW Room 720 Grand Rapids MI, 49503 United States
Tel: 616-456-3172
Fax: 616-456-3339
kcriner@grcity.us


Solicitation Header Information

Duration Dates Start Date
October 21, 2015 at 4:00:00 PM EDT
October 21, 2015 at 4:00:00 PM EDT
End Date
December 21, 2015 at 11:00:00 AM EST
December 21, 2015 at 11:00:00 AM EST
Solicitation 958-23-08
Title IT Managed Services
Delivery Terms Free On Board Destination
Additional Delivery Information - All shipments shall be F.O.B. delivered, freight included, to the City of Grand Rapids department. F.O.B. terms other than "F.O.B. delivered" shall not be accepted.
Description https://webprocure.perfect.com/Login.

The City intends to award a single contract for these services, but may choose multiple vendors based upon the responses provided.'> The City of Grand Rapids is issuing this Request for Proposal (RFP) to obtain proposals from experienced and qualified companies to provide Information Technology (IT) Managed Services for the Technology and Change Management Department's IT operation. RFP information and documents shall be available to vendors registered in WebProcure. Vendors must be registered with City of Grand Rapids WebProcure online procurement system in order to be considered. If you are not currently registered, click on the following link to begin registration: https://webprocure.perfect.com/Login.

The City intends to award a single contract for these services, but may choose multiple vendors based upon the responses provided. 
Payment Terms Net 30 Days
Additional Payment Information - Vendors shall be aware that invoicing shall be accepted only from the contractor as listed on the bid form and subsequent purchase order. Invoices not meeting this requirement shall be discarded.
Additional Information
To ensure the highest quality of service, the City desires vendors who have offered similar professional services for a minimum of five (5) years.'>Bidders shall download all attached bid document files, complete the documents as requested, save the completed documents under a new name and upload the saved documents to the bid response.

All information in a bidder's response and the subsequent contract is subject to the provisions of the Freedom of Information Act 1976 no. 442, as amended, MCL 15.231 or latest revision thereof. Bidders shall note that pricing methodologies, cost and fee proposals, and any other response information related to pricing shall not be considered confidential information.

To ensure the highest quality of service, the City desires vendors who have offered similar professional services for a minimum of five (5) years.
Pre-Bidders Conference A pre-bid meeting for verification of the scope of the project will be held on Tuesday, November 3, 2015 at 9:30 A.M. at City of Grand Rapids Technology and Change Management Department located at 1 Monroe Center NW. Bidders will be required to sign in for verification of attendance. It is recommended that prospective bidders attend the pre-bid meeting. Attendance to the pre-bid meeting is not mandatory. No allowance shall be made subsequently in this connection, on behalf of the contractor for negligence on his/her part.
Scope of Work
Currently, the City leverages a single provider, staff augmentation model. Respondents are encouraged to provide proposal submissions based upon this present model, in an ITaaS (IT as a service) model with service level agreements (SLAs), or other alternatives that include SLAs.'>Professional services are sought from experienced and qualified companies to provide technical support services. This Request for Proposals (RFP) covers the operational support of the City's computer operations and infrastructure to include: network, server, internet edge, enterprise solutions, desktop computing and telephony environments. This RFP also covers the administration of the City's enterprise applications, and project management office (PMO). Responses are also requested for other support services like service desk, training, and network cabling.

Currently, the City leverages a single provider, staff augmentation model. Respondents are encouraged to provide proposal submissions based upon this present model, in an ITaaS (IT as a service) model with service level agreements (SLAs), or other alternatives that include SLAs.
Special Requirements Any formal requests for clarification, questions, or additional information regarding this solicitation shall be submitted in writing no later than 2:00 p.m. November 10, 2015 per the following contact information:

Kelly Criner, Buyer, Purchasing Department
300 Monroe NW Suite 720
Grand Rapids MI 49503
Phone: (616) 456-3172
Email: kcriner@grcity.us

Any questions received after November 10, 2015 2:00 p.m. shall not be considered.


Solicitation Items

Mandatory Documents

 Exhibit I - Insurance Schedule II - IT Managed Services.docx  
 Exhibit II.pdf  
 RFP 958-23-08.docx  
 Bid Discount Information - Revised 2009 07.pdf  
 General Terms and Conditions.pdf  
 GRR Income Tax Clearance Application Packet V09292015.pdf  

Addendum Documents

 958-23-08 Addendum 1.docx  

Solicitation Addenda

 ChangeDetailsReport_958-23-08_v1_Nov_18_15.pdf  
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