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Contact Information

Solicitation No: RFP 918-29-18  from City Of Grand Rapids 
Kelly Criner
300 Monroe Avenue NW Room 720
Grand Rapids MI, 49503
Tel: 616-456-3172
Fax: 616-456-3339

Solicitation Header Information

Duration Dates Start Date
December 16, 2015 at 1:30:00 PM EST
December 16, 2015 at 1:30:00 PM EST
End Date
January 22, 2016 at 11:00:00 AM EST
January 22, 2016 at 11:00:00 AM EST
Solicitation RFP 918-29-18
Title 311 Mobile Website Solution
Delivery Terms Free On Board Destination
Additional Delivery Information - Additional Delivery Information - All shipments shall be F.O.B. delivered, freight included, to the City of Grand Rapids department. F.O.B. terms other than "F.O.B. delivered" shall not be accepted.
Description The City of Grand Rapids is issuing this Request for Proposal (RFP) to obtain proposals from experienced and qualified companies to provide a 311 mobile responsive website solution built on the Microsoft Dynamics CRM platform for its 311 Customer Services Department.

RFP information and documents shall be available to vendors registered in WebProcure. Vendors must be registered with City of Grand Rapids WebProcure online procurement system in order to be considered. If you are not currently registered, click on the following link to begin registration: https://webprocure.perfect.com/Login 
Payment Terms Net 30 Days
Additional Payment Information - Vendors shall be aware that invoicing shall be accepted only from the contractor as listed on the bid form and subsequent purchase order. Invoices not meeting this requirement shall be discarded.
Additional Information Bidders shall download all attached RFP information and document files, complete the documents as requested, save the completed documents under a new name and upload the saved documents to the bid response. To signify intent to bid and submit a proposal, a "1" shall be entered in the price field in the WebProcure system.

All information in a bidder's response and the subsequent contract is subject to the provisions of the Freedom of Information Act 1976 no. 442, as amended, MCL 15.231 or latest revision thereof. Bidders shall note that pricing methodologies, cost and fee proposals, and any other response information related to pricing shall not be considered confidential information.
Pre-Bidders Conference
Scope of Work
Technical expertise is also needed for the integration of the solution with the City's on-premise ArcGIS, Azteca Cityworks and Accela Automation information systems.'>Professional services are sought to provide a 311 website solution and possibly a smart phone app leveraging the City’' Microsoft Dynamics CRM platform. The website solution would be public facing and offer citizens the ability to submit various service requests online, see service requests on a map, create an online profile and search the City's existing Dynamics CRM knowledge base. The City will consider an out of the box solution with integration with the City's information systems.

Technical expertise is also needed for the integration of the solution with the City's on-premise ArcGIS, Azteca Cityworks and Accela Automation information systems.
Special Requirements Any formal requests for clarification, questions, or additional information regarding this solicitation shall be submitted in writing no later than 2:00 p.m. January 4, 2016 per the following contact information:

Kelly Criner
Buyer, Purchasing Department
300 Monroe NW Suite 720
Grand Rapids MI 49503
Phone: (616) 456-3172
Fax: (616) 456-3339
Email: kcriner@grcity.us

Any questions received after January 4, 2016 2:00 p.m. shall not be considered.

Solicitation Items

Mandatory Documents

 Bid Discount Information - Revised 2009 07.pdf  
 General Terms and Conditions.pdf  
 GRR Income Tax Clearance Application Packet V09292015.pdf  
 Exhibit I - Insurance Schedule II - IT.docx  
 Contract Page 918-29-18.docx  
 RFP 918-29-18.docx  

Addendum Documents

 918-29-18 Addendum 1.docx  
 918-29-18 Addendum 2.docx  

Solicitation Addenda

 ChangeDetailsReport_RFP 918-29-18_v2_Jan_12_16.pdf  
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